Delta Resumes Flights from London Heathrow’s Terminal 2

Date: 28/05/2020
Author: Delta
Company: Delta

Delta is now operating three weekly scheduled cargo flights between London Heathrow and Detroit. Flights are also open to passengers and will operate on Wednesdays, Fridays and Sundays using a Boeing 767-300 aircraft. From June 6, 2020, Delta will also operate three weekly flights from London Heathrow to Atlanta, on Mondays, Thursdays and Saturdays using an Airbus A330-300 aircraft.

Delta’s London services currently operate from Heathrow Terminal 2. The walk from check-in to Delta’s gate is around 25 minutes. Due to the current situation, eligible customers will not have access to a VIP lounge or Fasttrack security or arrivals services. Meanwhile, retail outlets are extremely limited.

Nothing is more important to Delta than the safety of its customers and employees. At every step of the journey, Delta is raising the standard of cleanliness, with measures in accordance with the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) to help keep customers safe and give greater peace of mind.

Here are four changes customers will notice when they fly on Delta:

1. A new standard of clean

Over the past two months, Delta has transformed the industry standard of clean indefinitely to help keep customers safe and give them greater peace of mind. Measures are in accordance with the CDC and WHO and include, but are not limited to:

  • Sanitizing 100% of flights before boarding with electrostatic sprayers
  • Cleaning cabin air with advanced air filtration systems known as HEPA filters which extract more than more than 99.99% of particles, including coronaviruses
  • Disinfecting high-touch areas – including seatback screens, armrests and seat-back pockets – before every flight
  • Sanitizing surfaces across the airport – such as self-check-in kiosks • More hand sanitizer at key points across the travel journey

2. Mandatory face coverings

Delta customers are required to wear a face mask or appropriate face covering when travelling, while employees are also required to wear a face covering when within six feet of customers or one another. Face coverings are required from check-in and across Delta touchpoints including Delta Sky Clubs, boarding gate areas, jet bridges and on board the aircraft for the duration of the flight – except during meal service. People unable to keep a face covering in place, including children, are exempt.

3. Expanded onboard spacing

Middle seats have been blocked in all cabins for all flights since mid-April. In May, Delta blocked the sale of select aisle and window seats on additional aircraft, reducing overall customer numbers in every cabin across the fleet. The airline has reduced capacity in Delta One® and capped seat capacity at 60 percent in Main Cabin, Delta Comfort+® and Delta Premium Select. Flights are also boarded from back-to-front to lessen the need for customers to pass one another.

4. Streamlined onboard service

Delta has made changes to its onboard food and beverage service on long-haul international flights, to lessen physical touchpoints. Customers flying on these routes can expect to still receive meal choices, along with a full selection of beverage offerings.

To increase safety, catering equipment and trucks are cleaned and sanitized with a food-safe disinfectant using electrostatic sprayers throughout the day. All catering products are sanitized before food carts are prepared for customers, while carts are then given a second cleanse before loaded onto the aircraft. Sign up to receive the latest Delta news here. Register to receive updates for travel professionals: Delta Professional Travel Agency Website. (Trade Only)