Driving Quality and Assurance: The Virtual NHS Patient Experience Conference

Date: 04/02/2021
Author: Daniel Snape
Company: Convenzis Group Limited

Driving Quality and Assurance: The Virtual NHS Patient Experience Conference

“Improving patient experience is not simple. As well as effective leadership and a receptive culture, trusts need a whole systems approach to collecting, analysing, using and learning from patient feedback for quality improvement. Without such an approach it is almost impossible to track, measure and drive quality improvement.” NHS England and Improvement 2019

Convenzis are excited to share details of our 1st Virtual NHS Patient Experience Conference to date, this live and interactive session will focus on key findings from the 2019 British Social Attitudes survey and discuss how the 2020 Covid-19 outbreak affected patient satisfaction and assurance.

In 2019, 60% of the public were ‘very’ or ‘quite’ satisfied with the NHS, this is a 7-percentage point increase over the previous year.

Some key findings and areas of conversation for Driving Quality and Assurance:
• The main reason people gave for being dissatisfied with the NHS overall was staff shortages (62% – an increase of 10 percentage points since 2018).
• Older people were more satisfied than younger people: 68% of those aged 65 and over were satisfied with the NHS compared to 58% of those aged 18–64
• More people thought that the general standard of care provided by the NHS would get worse (42%) rather than better (29%) over the next five years. This is an improvement on the 2018 survey, where the majority of people (51%) expected care to get worse

This event will provide a timely platform to listen, learn and engage with some key policymakers and peers from across the country, benefits of attendance:
• Network with colleagues who are working to improve patient experience
• Engage in live polls and Q&A sessions

Learn about:
• Effects of workforce wellbeing: Happy workforce, happy patients
• Confirming patient experience feedback leads to changes in practice
• Understand the national context for patient experience
• Use a Human Factors approach to deliver change and improvement based on patient experience insight
• Delivering strategies for developing a patient experience culture

Places are limited so get in touch today to avoid missing out!

Research sources for Driving Quality and Assurance: The Virtual NHS Patient Experience Conference: 2019 British Social Attitudes survey, Kings Fund, NHS England and Improvement, CQC