The UK’s largest branch-based lender of unsecured loans to sub-prime borrowers has reconfirmed its commitment to Stockport town centre after moving its Stockport branch from the market place to Orbit Development’s Beckwith House on Wellington Road South.
The management team behind Everyday Loans opted for the new 2,337 sq ft office accommodation to help to deliver an ambitious business plan for 2018 and expand the customer base across the UK. Beckwith House will provide office space for the team of five who head up the day-to-day running of the Stockport operation – part of a 53-strong national network - with a further 12 branches expected to open in the next 12 months.
Due to the extensive network of branches, most Everyday Loan customers are less than five miles away from an outlet which provides an opportunity for clients to have a personal conversation with an advisor – a big USP when compared with competitors within the sector.
A face to face lending approach in the sub-prime sector is unusual, but Everyday Loans has made it work with spectacular application conversion rates and high levels of customer satisfaction. The personal approach enables long term, meaningful relationships with customers, providing a product that meets their needs, in turn generating repeat business from satisfied clients.
Jon Wiggins, Managing Director of Everyday Loans, commented: “We take the time to understand our customer’s needs on a human level which online processes and algorithms can miss. Where our competitors can’t or won’t go, we establish relationships and lend profitably.”
Jon talked positively of support from Orbit Developments from the ‘on the ground’ team and also of the importance of making the Stockport move now. “Beckwith House is the perfect space to base our operations from. It is a professional environment to facilitate the growth we want to achieve whilst simultaneously supporting the branch network which is expanding all the time.”
Leasing Director for Orbit Developments Rhys Owen said: “We are delighted to welcome Everyday Loans to the property. The reception area and work space has been recently refurbished, which provides high quality office space for our customers to enjoy. We wish the team the very best of luck for their ambitious expansion plans.”
Rhys also commented on the changing landscape of Stockport town centre and the benefits it brings to customers: “Over the past 12 months, we have seen continued growth in the trend for businesses outside the town centre relocating here due to the new developments. Our latest customers Rush Insurance and Mechatech have both come from further afield - Old Trafford and Macclesfield respectively - citing the transformation of the town and its wide variety of amenities as a contributing factor in their decision to relocate.”
Stockport’s centre continues to change for the better with the stylish Berretto Lounge now open and The Gym Group coming in the next few weeks both at the new leisure scheme Redrock.
A planning application for the next phase of Stockport Exchange has also been submitted for a new six-storey office building to be developed by 2020, further enhancing the gateway to the town.
Picture shows Rhys Owen from Orbit (centre) with Jon Wiggins, MD (left), and Paul Brady, Divisional General Manager of Everyday Loans.