Having successfully hosted at near-full capacity over the last three months in a bio-secure environment for England’s behind-closed-doors internationals, the Hilton Garden Inn Emirates Old Trafford will re-open for the general public on Monday 21 September.
The Hilton Garden Inn was temporarily closed in March during the COVID-19 pandemic but has since hosted international cricket teams including England, West Indies, Pakistan and Australia after Emirates Old Trafford was awarded an array of behind-closed-doors fixtures by the England and Wales Cricket Board.
The West Indies squad were the first international visitors into the UK in early June, in the middle of the pandemic, arriving at Emirates Old Trafford and staying, training and quarantining at the on-site, 150-bed four-star Hilton Garden Inn. Go behind-the-scenes at Emirates Old Trafford with one of the West Indies playing squad here.
The final bio-secure fixtures at Emirates Old Trafford take place this week as England take on Australia in a three-match Royal London One-Day International series. Once those fixtures are finished in a bio-secure environment, where everyone who enters the ground is tested, the hotel will re-open to general public.
The hotel is also now delivering Hilton’s ‘CleanStay’ initiative, an industry defining standard of cleanliness and disinfection to ensure that visitors feel safe while on-site in the Hilton Garden Inn. The policy includes new procedures to help guests across Hilton hotels enjoy a cleaner and safer stay, and also forms part of the Emirates Old Trafford ‘Safe in One Place’ campaign. The initiative, which was launched last month, offers guidance and best practice for the wider events industry, ahead of the opening up of the events industry on 1 October.
At Emirates Old Trafford, the safety, security and wellbeing of our visitors is our number one priority. Our ‘best in class’ safety procedures and protocols fall in line with Government and international standards, and have been developed following the behind-closed-doors cricket matches. Hosting these high-profile events has enabled us to develop a blueprint for our future hotel and event experience, with our key learnings for event planners and organisers available to view here.
Hotel Manager Sophie Atalay, said: “We’ve had an incredibly busy and challenging last few months where we have effectively been operating at full capacity throughout the summer for the behind-closed-doors international fixtures, which is unlike many hotels across the country. The experience of that has been invaluable to everyone who works at Emirates Old Trafford and we’ve learnt so much about operating a hotel in a COVID-19 environment.
“The team are really looking forward to welcoming back members of the public from 21 September and get back to doing what we do best. Customer experience is at the heart of everything we do and while guest interaction may be more limited than in the past, the safety of both our guests and staff is our number one priority.”
Social distancing measures are in place throughout the hotel, with all customer touch points reduced where possible. Hilton Honours Members will be able to Hilton’s digital key which means guests can check in via the app, and therefore don’t require to check in, in the usual sense, at the main reception desk on arrival at the hotel. The hotel’s restaurant and bar, The Garden Grille, will also re-open to the public, as well Emirates Old Trafford’s on-site Caffè Nero.