The Holiday Inn Express at Martland Mill, topped a UK and Ireland customer survey with a satisfaction rating of 94.96% and was also named the third best hotel in all of Europe, just 0.04% behind the second best hotel in the Armenian capital. The results buoyed boss Stephen McManamon, who said the honour was down to his hard working staff, loyal customers, and thorough working with other local companies.
“I am very pleased, very pleased for the staff.” He said “We try to do that little bit more. We want to excel, we don’t want to be ordinary. It’s a nice atmosphere, staff are free to use their abilities to the best they can.”
He added: “Its based on cleanliness, customer satisfaction and the food quality, all those sorts of things we’ve done lots of good deals with local businesses – our stuff is sourced from local butchers, we get a lot of locally produced, quality food.”
“We employ all Wigan people, and we have very good staff who look after our customers. I cant praise them enough for their hard work. We would also like to thank all of our customers and very good corporate customers like Heinz, Millican and the DW Stadium. They’ve helped us get here and been such good customers. Without them we never would have made it.”
“We had a slow start initially. Then we had a change of management, and since then we’ve gone from strength to strength and kept improving. We kept working on customer focus and our turnover increased, as did our customer satisfaction.”
And the hotel is still improving in a bid to be the best in Europe, Stephen revealed. He said: ‘We’ve hired a new chef, and we’re trying to get to number one.
“We’re going to be opening a new brassier with home cooked food which we’ll be rolling out in the next few months’ time. We won’t be doing your ordinary, bland hotel-style food, it’s going to be proper and home cooked.
“This is a great story for Wigan. It’s about the town, our people, and about what we’re all doing here.” Stephen opened the holiday Inn express at Martland Mill the former home of Wigan Post and Wigan observer for 3 decades – in December 2017.
He and his father, Joe McManamon installed and commissioned the newspapers presses when the building was opened by then united newspapers in 1982 as a bold regional printing and publishing centre with 24 hour production.
Initially, he had planned to turn the giant existing press hall into a manufacturing plant for press equipment, but changed tact when his father remarked that the layout would make a great hotel.