Stockport Homes, which delivers affordable housing and accommodation solutions to people within the Stockport area, is celebrating after winning the Excellence in Customer Service award at the British Chambers of Commerce’s annual Chamber Business Awards 2017.
Since its foundation in 2006, the company has expanded to over 600 employees, and seen year-on-year growth. The business manages sheltered complexes for older people and delivers the Council’s adaptation service across all tenures.
Their Continuous Improvement Framework shows how service improvement is driven by a directive set by their board and customers. Stockport Homes has clear objectives and regular reporting of customer service, using the national benchmark, Arms-length management organisation. Between 2015 and 2017 customer satisfaction increased from 90% to 97%, ranking them the second-highest performing organisation in the UK using this metric.
Francis Martin, President of the British Chambers of Commerce (BCC) said: "Stockport Homes is a company that understands the link between great customer service and business performance. Their dedication to delivering the highest standards of customer satisfaction, and dedicated efforts to always strive for better, is a shining example to businesses everywhere. This award is a testament to their hard work, as well as acknowledging their contribution to both the local and wider economy.”
The Chamber Business Awards, now in its 14th year, is one of the showpiece events in the business calendar, highlighting the role of business in delivering growth and prosperity for the UK and local communities.
Picture shows some of the Stockport Homes team.