Air IT, a leading provider of IT services in the UK, is proud to announce the appointment of Dan Portus as the company's new Chief Experience Officer (CXO). With an extensive background in driving customer-centric initiatives, Dan brings a wealth of experience from his tenure at FCDO Services, the Civil Service, and Tesco.
In his previous roles, Dan spearheaded numerous projects focused on enhancing customer satisfaction, resulting in tangible improvements and increased loyalty. As Air IT's CXO, Dan will be instrumental in further developing and refining the company's customer experience programme, with a keen focus on consistency and continuous enhancement throughout the customer journey.
James Healey, Chief Operating Officer at Air IT, emphasised the importance of this strategic hire, stating, "Dan's appointment as our Chief Experience Officer underscores our unwavering commitment to prioritising the needs and satisfaction of our customers. His proven track record in leading customer-focused initiatives aligns perfectly with our vision of delivering exceptional experiences to our clients."
Dan Portus, Chief Experience Officer at Air IT, said: “I'm committed to enhancing the customer journey by identifying everyday improvements that truly impact our customers. With a focus on both human and digital aspects, I'm excited to lead Air IT's customer experience during this exciting phase of growth, setting a clear vision for seamless service delivery.”
At Air IT, customer experience is paramount, and the addition of Dan Portus to the leadership team signals a continued dedication to exceeding customer expectations. With Dan's expertise at the helm, Air IT is poised to set new benchmarks in customer satisfaction within the IT services industry.