How Avoira helped Barking and Dagenham Council give vulnerable customer's a voice.
Discover how advanced speech analytics are transforming the way organisations identify and support vulnerable customers.
In this powerful customer journey, Avoira reveal how real-time insight into every conversation has helped frontline teams at the London Borough of Barking and Dagenham Council provide smarter, more compassionate service while driving measurable results in the community.
With 100% visibility of customer vulnerabilities, our analytics platform delivers:
£200,000 in annual cost savings
15%+ efficiency gains
12% uplift in service quality
10% increase in proactive customer support
And that’s just the beginning. By uncovering hidden needs, including financial vulnerability in 14% of cases, agents can now connect callers with vital services such as benefits and debt advisory support.
This video shows how technology and empathy work hand-in-hand to deliver better outcomes for both customers and organisations.
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