Process Revisited: How Leaders Build Systems That Scale

We’re returning to the fifth principle of Simple Scaling: Process. Growth strains organisations when execution relies on individuals instead of systems. Process is what creates reliability, speed and confidence as complexity increases.

In this edition, Jack Daly, Lee Benson and Cole Nussbaumer Knaflic explore how leaders design processes that enable teams to perform without constant intervention.

Three Ideas to Spark Your Scaling Mindset

1. Discipline Beats Motivation: Jack Daly

Jack Daly, author of Life by Design, has built and sold multiple businesses through relentless execution. He believes process creates freedom by removing ambiguity.

“Success is never owned. It is rented, and rent is due every day.”

Daly teaches leaders to build clear routines, scorecards and accountability. When expectations are explicit, performance becomes consistent.

Action: Identify one recurring activity that relies on memory. Document it and turn it into a checklist this week.

2. Align Process to Outcomes: Lee Benson

Lee Benson, founder of Execute to Win, focuses on process as a driver of results, not bureaucracy. He believes teams execute better when processes connect directly to outcomes.

“Process exists to enable performance.”

Benson encourages leaders to design processes that clarify ownership, measures and priorities. When people know what winning looks like, execution accelerates.

Action: Review one core process and ask, “What outcome is this meant to produce?” Remove any step that does not support it.

3. Make Information Easy to Act On: Cole Nussbaumer Knaflic

Cole Nussbaumer Knaflic, author of Storytelling With Data, highlights that poor process often hides in poor communication. When information is unclear, action stalls.

“Clarity enables action.”

Cole shows that visual structure, prioritisation and simplicity help teams move faster and make better decisions. Process works when people can quickly see what matters.

Action: Take one report or dashboard and simplify it to show only the three most important insights.

24th February - Mastering the Psyche for Scaling Success

Join this inspiring and practical webinar designed to transform how you approach growth. Guided by the powerful ScaleX™ Framework, the webinar will share proven strategies that have helped leaders and businesses achieve extraordinary results - while staying true to their purpose and ensuring sustainability.