Digital Language Partners (DLP), the UK-founded pioneer in multilingual Generative AI for business communication, is celebrating a season of achievement following the success of its latest industry webinar and recognition at one of Europe’s most prestigious customer experience awards.
Earlier this month, DLP partnered with Cnect Wales to deliver the webinar “Talking Your Customers’ Language: How to Harness Multilingual GenAI.”
Meet DLP Virtual Assistant — Your Multilingual 24/7 AI Partner for Better Customer Service
The event brought together customer experience and operations professionals from across the UK to explore how multilingual artificial intelligence is transforming engagement, accessibility, and efficiency across customer channels.
The session showcased DLP’s Chatbot+™, Livechat+™, and Voicebot+™ suite — intelligent automation tools that enable organisations to communicate naturally with customers in over 120 languages. These solutions combine advanced natural language understanding with real-time translation and secure integrations, helping businesses cut costs, scale globally, and deliver inclusive, 24/7 customer service.
“Language should never be a barrier to brilliant customer experience,” said Kevin Freeman, Account Director at Digital Language Partners. “Our mission is to make every customer conversation effortless, inclusive, and intelligent — wherever your customers are, and whatever language they speak.”
Building on the success of its ongoing collaboration with a major UK transport services provider, DLP has been shortlisted for two categories at the 2025 European Contact Centre & Customer Service Awards (ECCCSAs):
✨ Most Effective Application of Technology to Enhance the Customer Experience
✨ Greatest Impact of AI by an Outsourcer
These nominations recognise DLP’s pioneering application of multilingual GenAI and its measurable results in operational cost reduction, automation, and customer satisfaction. Beyond transport and infrastructure, DLP’s technology is now being deployed across other key UK sectors, including energy, financial services, and retail, reflecting growing adoption of AI-driven automation among forward-thinking enterprises.
A UK-Originated Leader in Multilingual GenAI
Founded in the UK and headquartered at Sci-Tech Daresbury, Digital Language Partners represents a homegrown success story in applied Generative AI.
Its product ecosystem — Chatbot+™, Livechat+™, Voicebot+™, and AdvisorAssist™ — empowers enterprises to automate and personalise customer communication, integrate seamlessly with CRM and payment platforms, and deliver consistent, branded service quality in any language.
With over two decades of combined experience in contact centre and technology innovation, DLP’s solutions help organisations:
- Reduce operational costs through automation of multilingual contact handling.
- Enhance accessibility and inclusion by breaking down language barriers.
- Achieve ROI typically exceeding 200% within the first year of deployment.
- Ensure compliance and security through GDPR-aligned architecture and encryption standards.
Looking Ahead
The ECCCSA Awards ceremony will take place on 25 November 2025 in London, marking another milestone for Digital Language Partners and its mission to advance multilingual AI innovation from a UK base.
“Being recognised among Europe’s most forward-thinking service providers reinforces the strength of UK-led innovation in AI,” added Freeman. “It’s an exciting time for multilingual automation — and for the organisations ready to embrace it.”
Contact & Further Information
Discover how multilingual GenAI can transform your customer experience.
🌐 Visit: https://www.dlp.global/
📧 Email: karolina@dlp.global or hello@dlp.global
💬 Book a free, no-obligation demo or consultation to explore whether DLP’s solutions fit your business needs. - https://www.dlp.global/book-a-demo
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About Digital Language Partners
Digital Language Partners (DLP) is a UK-based multilingual GenAI specialist helping organisations automate and optimise customer communication across digital and voice channels. Its suite of AI-driven tools — Chatbot+™, Livechat+™, Voicebot+™, and AdvisorAssist™ — delivers secure, scalable, and inclusive customer experiences in over 120 languages. DLP operates from Sci-Tech Daresbury, Cheshire, supporting clients across the utilities, travel, retail, and technology sectors