CUSTOMER SERVICE WORKING HOURS:
Please note we are not offering a Physical Counter Service at this time.
Our advice telephone lines for the export documentation dept are: 0161 393 4311 / 12 / 13 these will be manned from 10:00 a.m. till 4:00 p.m. However, due to the large volumes of calls we may experience we encourage you to email us on exportdocs@gmchamber.co.uk
POST:
Please note that any documents posted to our Elliot House office will not be processed for the time being and will likely experience severe delays if you do.
Only our Airport office will remain partially operational during this time and at reduced timings (10:00 a.m. till 13:00 p.m.) so please post your documents or anything else for the Chamber to this address:
GMCC Airport Office
Room 7, Building 308, World Freight Terminal, Manchester Airport M90 5PZ
There will be a limited drop off/ collection service from the Airport Office only. These can only be done via Courier services such as DHL and other dedicated suppliers at the Airport (e.g. cargo/freight handlers). Please note you cannot ask your courier to wait for the documents. If there are further lockdown measures implemented by government affecting the above, we will inform you as soon as possible.
ELECTRONIC SERVICE:
We will continue providing the export documentation services by our online platform www.ecert.sgs.com
We encourage all of our customers to please use this as the channel to submit documents, especially those who have been submitting manually.
Existing Customers: log in via: www.ecert.sgs.com
New Customers: go to the links below and complete the simple registration process:
Deansgate Elliot House office www.ecert.sgs.com
Airport Office www.ecert.sgs.com
We thank you for your co-operation during this time.